FAQ

Can Titanium/Stainless Steel rings be re sized?

Titanium/stainless steel rings cannot be re sized as normal soldering techniques will not work on Titanium and Stainless Steel.

What if I order the wrong size?

We are happy to exchange your jewellery for another size within 10 days of the invoice date. All that we ask is that you return the jewellery to us in the original packaging and condition, we advise you to send it to us via Special Recorded Delivery, to insure you against loss in the post.

How do I return an item?

Please return the jewellery to us in the original packaging and condition with the invoice stating whether you require a refund or an exchange.

Can Titanium/Stainless Steel/Sterling Silver be engraved?

Titanium/Stainless Steel/Tungsten Carbide/Zirconium/Silver jewellery can be engraved we recommend John Dearden http://www.engraving.uk.net/. Please note that we are unable to accept engraved items back for a refund or exchange unless faulty.

Can I custom design my own ring?

Unfortunately due to time restraints we currently do not provide this service.

Will Titanium/Stainless Steel scratch?

Although Titanium and Stainless steel are very hard metals they are still prone to light surface scratching.

Will Titanium/Stainless Steel rust or tarnish?

Both these metals do not react to oxygen which is why they do not tarnish/oxidize.

Can Titanium/Stainless Steel cause skin allergies/reactions?

Titanium is 100% compatible with the human body which is why it is used in Orthopedic Surgery. However, everyone is different and we cannot guarantee that these metals are suitable for everyone.

The Stainless Steel Jewellery that we carry is a grade 316L which contains no Nickel, which is usually the common cause of allergies.

How do I maintain my Titanium/Stainless Jewellery?

These metals can be cleaned with a non-abrasive sponge and soap.

How do I maintain my Sterling Silver Jewellery?

Use a silver cloth available from the high street.

How do I maintain my Cultured Pearl Jewellery?

Fine cultured pearls should be kept free from perfume, cosmetics and dirt as this may discolour the pearls. To clean simply wipe the pearls with a slightly damp cloth.

How will my jewellery from Suay Design be packaged?

All jewellery will arrive in a gift box, with ribbon in a padded envelope unless stated otherwise. 

What if I am dissatisfied with my purchase?

If you are unhappy please return it to us in its original packaging and in its unworn original state, within 10 days (18 days for overseas customers). Please use the Returns Form provided Please note that you are responsible for the return postage, and at Suay Design we do not sell used or worn jewellery.

Can I return Earrings?

Unfortunately due to hygiene reasons we cannot refund or exchange earrings.

Can we custom set customer provided gemstones?

Unfortunately, at this time we cannot.

How long will it take to custom make a ring?

We ask that you allow 4 weeks production time.

What is a Comfort Fit or Court Fit?

A Comfort fit/Court fit is where the inside of the ring is rounded which makes the ring more comfortable to wear, as well as making it easier to remove the ring.