Ordering Information

Suay Design offers two payment options for our customers, you may purchase online at anytime, or by phone on +44 0845 094 4723.
We do not collect/ retain sensitive payments details; this information is stored by 'Sage Pay', who use the latest technology for your safety and security.

Returns & Refunds Policy 

UK Customer's: We ask that the items be returned in their original condition with packaging, complete with name, address and invoice number.

Overseas Customers: We ask that the items be returned in their original condition with packaging, complete with name, address and invoice number. Return postage cannot be refunded.

• Please send returns, exchanges and damaged jewellery to PO Box 5309, Brighton, UK, BN50 8BE with details specifying what you would like to do.
  
• We regret that due to hygiene reasons there can be no refunds or exchanges on earrings, except where faulty.
• Custom made or custom ordered jewellery is non-refundable, or exchangeable, so please ensure that the size is correct before ordering.
• Unfortunately we cannot accept liability for lost or damaged returned jewellery, so please ensure appropriate (Insured) postal cover.

This does not affect your statutory rights.

Please note: Each item is meticulously checked for marks, scratches or other defects before shipping, we do not sell used items. At Suay Design we reserve the right to refuse a product if not returned within its original new and unused condition

Suay Design offers two payment options for our customers, you may purchase online at anytime, or by phone on 0845 094 4723. We do not collect/ retain sensitive payments details; this information is stored by 'Sage Pay', who use the latest technology for your safety and security.

Delivery Standards

 

Please note that all the delivery times below are for 'In Stock' items, these are guidelines only. Should you require an item by an exact date please specify when ordering and we will do our utmost to meet your deadline.

UK: First Class Recorded Delivery (except ROI): 2-3 working days £3.99

UK: Special Delivery (Next Day Delivery): £4.99

All purchases will be sent via Royal Mail Special Delivery and a signature will be required. Orders received before 12pm on items in stock will be dispatched that day. Expect delivery within 1-2 working days, this will be charged at £4.99.

EU: 3-10 working days £7.50

All purchases will be sent via Royal Mail AirSure, and a signature will be required. Orders received before 12pm on items in stock will be dispatched the next day. Expect delivery within 3-10 working days, this will be charged at £7.50.

Worldwide and Northern Ireland: 5-10 working days £6.50 up to 500 grams

International signed for prices up to 500 grams £7.50.

Please note that whilst we do our best to ensure the quick dispatch of your order some handmade items and special sizes can take up to 6 weeks.